FAQ

Have a question about our Steadyrack vertical bike racks, shipping, returns, warranty policies or something else? You’ll most likely find the answer here. For all other concerns and enquiries please get in touch with our Support Team at support@steadyrack.com

General

We have created multiple Steadyracks to suit various types of bikes.

The mounting brackets on our racks are all exactly the same size, with the same hole positions and same look. It’s only the arms that are different lengths and width to cater for different bike sizes.

The rear wheel rest/bracket is designed to prevent the bike from swinging from side to side when pivoting a bike in the rack. This keeps bikes safe and secure and eliminates damage to the wall.

Your tyre is only required to have partial contact with the rest for it to perform its function. Simply place the rear wheel to the side you wish to pivot the bike.

It works universally with all tyre widths, including fat tyres. Narrow tyres will generally sit deeper in the bracket (more than wide tyres).

Yes –  all four of our racks pivot almost 180 degrees, to the left and to the right, on the wall.

Yes – our racks can store all bikes, including e-bikes, up to 35kg/77lbs. Specifications and weight limits vary for each rack.

Due to the small space between the front tyre and the down tube on TT bikes you would need a Fender Racks

The Fender Racks will suit exactly the same bikes as the Classic Rack except the Fender rack will also work with bikes that have fenders or mudguards, whereas the Classic is only suitable for bikes without fenders and mudguards.

Thank you for your feedback. This is a question we have been asked in the past. It’s actually larger than the regular rear tyre rest and is not a design error. The point of the rest is to keep the bikes vertically aligned when using the pivot. If you are not using the pivot you actually don’t need a rest. When you pivot your bike it’s designed so that you can rest the tyre either side (depending on which way you pivot) or in the centre.  As long as a part of the tyre makes contact with the rest it will work as designed. We felt that making a very large rest would not achieve any better performance, would look bulky and ugly and add additional cost that wasn’t necessary. 

Sorry, but we don’t currently have a solution that fits your model of bike. If your mudguard/fender is a clip on type that isn’t connected to the front axle with metal rods then it should work fine with the Fat Rack. If your bike has conventional metal or plastic type mudguards/fenders attached to the front axle then you will need a Fender Rack. Just check that the tyre widths are suitable for the Fender Rack as well.

Some of the newer plus size MTB tyres have extra-large shoulder lugs (tread) which take the overall width past the actual measurement marked on the sidewall. If your tyres have extra wide lugs you can still work to our sizes in our guide but it will be a tighter fit and will mean you have to push it into the rack and pull harder on the bike to dislodge it when you remove it. So yes it should fit in a mountain bike rack but will be a firm fit. If you don’t want to do that you should go to the next size up to the Fat Rack. The bike will sit nicely in the rack but the front wheel may fall to one side slightly due to the larger gap, it will however be very easy to unload. 

You would need to be careful when loading and unloading by not bouncing the bike up and down on the front of the rack but carefully rolling it in and out with even pressure. The problem is a lot of extra force is placed on the front of the rack when you first push the front wheel of the bike against it and roll it up and the same in reverse, when you pull the bike out. This could cause the arms to bend. The rack is strong enough to carry the 65lb/30KG dead weight of the bike once it’s sitting in the rack and stationary because the weight is evenly distributed and then it will theoretically support weight of up to 80KG. A 25KG bike greatly reduces the impact of the loading and unloading so it’s far less likely that the racks would fail. Of course any excessive bouncing action on the front of the rack if its severe enough or hanging off the rack will cause it to bend.  

Also you must make sure the mounting height is specific to that bike and that the back tyre is as close to the ground as possible when its hanging in the rack so the bike doesn’t have to rise up too much to load it or drop too far to unload it. That will take pressure off the rack when they load and unload as well. If you follow the installation instructions especially the part about how to measure the bike up this should be easy. I’d work on achieving about a 2″ clearance under the back tyre as optimum.

We have 4 models to suit a wide variety of bikes. The best model for your bike depends on the wheel rim diameter and tyre width of your front wheel. Please visit our 'How they work' page to work out which rack you need. 

The smallest diameter wheels we recommend are 16 inch. Any smaller and the tires don’t contact the 2 – V shaped cradling points in the rack. The forks actually rest on the bars before the tires connect with them. The distance between the 2 v’s is a bit too much. We have had a bit of success with placing some Velcro straps on the bottom arm to shorten the distance between the 2 points but the bikes are not as stable and you would need to strap the wheel to the upper arm of the rack with Velcro as well. 

Steadyrack Classic, Fat, Fender and Mountain Bike Racks all come in Black only. However you can customise your racks with our End Caps, which come in red, blue, green, yellow, and grey.

Hanging a bike in Steadyrack will not cause any damage to your wheels. If you can ride the bike, then you can also hang the bike up without causing any damage.

One of the main features of our design is the fact that it is the most suitable rack for carbon wheels. There is less pressure on the bike than riding it and it is certainly better than hooks. The wheel is cradled between the 2 v shaped cradling points created when the arms are folded down and the tire cushions the wheel and bike. There should be absolutely no need to do any maintenance on your rims or wheels if you use a Steadyrack.

Steadyrack are assembled using a specific tension for the nuts that hold the central spine to the top and bottom mounting brackets. (torque setting = 5nm) This setting is designed to give sufficient tension to the pivot to ensure bikes can be loaded on any angle without the rack moving around too much. When you remove the 2 plastic caps from the top and bottom the nuts are exposed. You can loosen both nuts and it will free up the rack more and equally you can tighten them to lock the rack into position. We recommend you maintain them so the racks are stiff but can still be pivoted. 

The rack can be quite stiff when you use it for the first few times then it loosens up a bit. This is due to the type of fiber washers we use to assist with the stiffening effect.

Steadyrack are assembled using a specific tension for the nuts that hold the central spine to the top and bottom mounting brackets. (torque setting = 5nm) This setting is designed to give sufficient tension to the pivot to ensure bikes can be loaded on any angle without the rack moving around too much. When you remove the 2 plastic caps from the top and bottom the nuts are exposed. You can loosen both nuts and it will free up the rack more and equally you can tighten them to lock the rack into position. We recommend you maintain them so the racks are stiff but can still be pivoted. 

The rack can be quite stiff when you use it for the first few times then it loosens up a bit. This is due to the type of fiber washers we use to assist with the stiffening effect.

The racks are designed to cover a wide range of tyre widths. Some wider tyres will fit tightly in between the arms of the rack. As long as you can still release them by pulling on the handlebars with minimal force it’s fine. It actually helps to ensure the bikes can’t be easily dislodged. If you find you have to use excessive force to remove the bike you may need to change to a larger version of the racks. 

You can lock your bikes into our racks with a D Lock or Chain lock. This is sufficient to prevent opportunist theft and adequate if your bikes are stored in a private carpark with no access to the general public. If your bikes are in a location fully accessible to the general public we recommend installing a bracket or a steel rail to the wall underneath the rack to attach locking devices to. We also recommend not leaving  bikes in out of the way public or vulnerable places even when locked as it is almost impossible to prevent a professional thief from stealing a bike using cordless power tools.

No it’s not possible to lock the rack solid in one position. You can tighten the nuts sufficiently that the rack will be very hard to pivot which will effectively hold it in the one position. To do this you need to remove the 2 plastic mounting bracket covers (end caps) and tightening the 2 nuts that attach the central pivot bar to the mounting brackets. We recommend you check your fixings to your wall carefully and make sure they are very secure if you do this as any pressure sideways will put extreme pressure on the mounting brackets fixings.

No, you can load and unload the bike at any angle.

It really depends on the width of your handlebars and the pedals. The rack will fold as close to the wall as the handlebars and pedals allow. Usually the handlebars will be the widest point unless they are very narrow - as is the case with some road bikes.

A normal road bike bar we would allow about 400mm or around 16 inch protrusion. Mountain bikes with wider bars can be up to 1m/ 39inches or more.

Yes our racks are ideal for apartment buildings where the parking is in a secure environment and not exposed directly to the elements. 

By storing your bikes vertically with a Steadyrack, you’ll be able to pivot the bikes, 180 degrees in each direction, placing them practically flush against the wall. This will not only save floor space, but also more space in smaller areas, which is helpful when sharing the space with a car. Being able to pivot the racks side to side, when combined with the arm designs, allows for much greater location flexibility and space saving than any other product. Steadyrack’s patented and revolutionary design helps to save more of your valuable floor space and can be mounted to virtually any wall, as close as 350mm apart. Due to the rotating/pivot action, bikes that are stored in a Steadyrack can be overlapped and when not in use, the arm simply folds away for even more space. 

Steadyracks are suitable for transporting bikes however the bikes must be tied to the racks using velcro straps or similar to prevent excessive load being placed on the rack during transit. If the bikes bounce up and down on the entry of the rack they can cause it to bend and dislodge the bikes. 

The Steadyrack won’t work with a rear wheel because of the derailleur and gears.  One of the main features is the way you roll your bike in and out; you don’t use a lifting action so you can do away with hooks. It’s very easy to balance the bike on the back wheel and push forward until the front tire engages and then it just rolls up and drops into the 2 v shaped cradling points. The bike is then resting on a cushioned tire not hanging by a hook.

No the racks are not made from stainless steel, the steels is called Carbon Steel and its Zinc Coated. 

The racks are made from zinc coated high grade mild steel and UV treated plastic. All of which is fully recyclable. 

Our racks are not made from recycled products, however all of our racks are made from recyclable materials as well as all of our packaging. 

Yes, please send an email to support@steadyrack.com and we will be able to provide you with information about parts. 

As we use a higher grade of plastic, the plastic components of our racks can withstand temperatures within the range of -20 degrees to 70 degrees Celsius

Please send an email to support@steadyrack.com and we will be able to provide you with information about any dealers near you. 

We can ship products anywhere in the world. If your city/country is not listed on our site please contact support@steadyrack.com with your details and we can arrange a shipping quote for you. 

Shipping times and deliveries vary depending on your country, region and location. Your estimated shipping delivery time will show at the checkout. However, please keep in mind that these may not take into account courier operating days, public holidays and other delivery variables. Once you have placed your order online, it can take from 1 – 3 business days to process your order.

Please visit our website and one of our sales team will follow up with you once we receive the form.

Forward your request to marketing@steadyrack.com and we will be in touch with you shortly.

Steadyrack is proudly Australian owned & operated.

Our preference would be to manufacture in our home country Australia however we are not able to produce our products cost effectively here. Even though we don’t manufacture at home we are employing staff, consultants, and service providers in many countries including our headquarters in Australia; if it weren’t for our Chinese factory we would not have a business and we would not be employing anyone.

Design and Installation

Our design guides and spacing guides are available to download on our website

Each rack is supplied with:

1x plastic rear wheel rest/bracket, which should be fixed to the wall in line with your rear wheel axle (see our installation instructions and videos for more information).

4x bolts and plugs for installing the rack.

2x smaller screws and plugs for the rear tyre rest/bracket.

Installation instructions

1 year free warranty

Visit our installation advice page for more details.

Spacing your racks depends on whether you want to save floor space, or save wall space, or a bit of both. This is a rough guide to how you should approach the planning of your installation.

Save Floor Space 

If you want to save the maximum floor space, you will need to hang your racks further apart so you can utilise the pivot to fold them over to the wall. If you want to fold them over as much as possible then it’s best to space them far enough apart so that bikes won’t touch the rack next to it when its folded. 

Save Wall Space 

If you want to save maximum wall space, you can hang them closer together but the closer they are to each other the less they will fold before they contact the bikes either side of the one you are accessing and also you may need to stagger the heights (one up and one down) to avoid the handlebars contacting each other. The good thing about our design is that you can put your bikes as close as 350mm apart and in some instances even closer but you can still create an access space buy pivoting the bikes either side away. You don’t need to remove all your bikes just to get to the one you want and save heaps of wall space. 

Save Both

We have found that spacing your racks all the same height and about 600mm or 2 feet apart will give you a bit of both. The bikes can be folded over the top of each other but will only protrude into your floor space about half as much as they would if they were at right angles. Often that means you can get a car into your parking space alongside your bikes. Its tight but do-able.

This is a guide only, so we recommend that you check the size of your bikes, the type and width of handlebars and the wall and floor space you have available, in order to hang them in a way that produces the best result for you. For more information on Spacing visit our Installation Advice page

All Steadyrack's are supplied with 10mm Hex bolts and masonry wall plugs for the racks and 8mm screws and wall plugs for the rear tyre rest. Wall plugs are for masonry use only.

Please visit our Installation Advice page for detailed instructions.

As metric fixings don't always have an exact drill bit size match in various regions, if you are unsure we advise you to take the wall plugs provided with your rack to your local hardware store or expert, and ask them for the right size drill bit for your equipment and installation. Please keep in mind you will need a different size for the rear tyre rest. 

At the most, you will only need to use 4. Each Steadyrack comes with 4x bolts and plugs for installing the rack and 2x smaller screws and plugs for the rear tyre rest. *Wall plugs for masonry use only. Not for timber.

There are four mounting holes on each mounting plate and you will only need to use two of these holes to fix your rack to the wall or frame. The two vertically aligned holes are for fixing to studs and the two horizontally aligned holes are for fixing into masonry or other solid surfaces.

Steadyrack's cannot be fixed to any fragile surfaces including Drywall, gyprock, plasterboard etc. They must be fixed to strucurally sound surfaces capable of taking the weight of the bike and rack. Visit our Installation advice page for detailed instructions.

As long as the door is solid and not hollow then yes and the fixings provided are suitable to install on to a solid timber door.

No.

Steadyracks can be installed into any structurally sound vertical surface.

It is NOT recommended that you install Steadyracks into Plasterboard or Drywall (also known as Gyprock). Fixing to Drywall, Plasterboard or Gyprock alone voids our warranty. Your racks must always be fixed to a suitable structural material capable of supporting the weight of the rack and the bike.

Steadyracks can be installed into any structurally sound vertical surface. Fixings are provides for installing to Timber or Masonry (brick/concrete). If you wish to install the rack to any other type of surface - such as steel you will need to purchase additional fixings.

It is NOT recommended that you install Steadyracks into Plasterboard or Drywall (also known as Gyprock). Fixing to Drywall, Plasterboard or Gyprock alone voids our warranty. Your racks must always be fixed to a suitable structural material capable of supporting the weight of the rack and the bike.

We recommend installing the rear wheel bracket/rest with your Steadyrack bike rack, but if circumstances restrict you from installing it, the rack will still perform as required. You may find that your rear wheel might move more than usual without the rest, it’s not vital that this be installed.

The perfect mounting height is achieved when a bike is hanging in the rack and the rear wheel is close to the floor, but not touching. This ensures the least amount of rise to load the bike. Bikes will come in different lengths and therefore different mounting heights which is why we suggest measuring your bikes first by following our installation guide

The perfect mounting height is achieved when a bike is hanging in the rack and the rear wheel is close to the floor but not touching. This ensures the least amount of rise to load the bike. Bikes will come in different lengths and therefore different mounting heights which is why we suggest measuring your bikes first by following our installation guide. Refer to our installation instructions for how to work out your optimum mounting height

The perfect mounting height is achieved when a bike is hanging in the rack and the rear wheel is close to the floor but not touching. This ensures the least amount of rise to load the bike. Bikes will come in different lengths and therefore different mounting heights which is why we suggest measuring your bikes first by following our installation guide. Refer to our installation instructions for how to work out your optimum mounting height

Warranty

Yes – the warranty lasts for a period of one year effective from the purchasing date. You may also register online to extend the warranty to five years. Please read our warranty page on our website for full information

We work hard to ensure that Steadyrack is manufactured to the highest standard. However if you find a fault or you are dissatisfied with your Steadyrack for any reasons, please visit our website to complete our returns form.

If you install your racks anywhere they will be directly exposed to the elements it will void our warranty. They will show signs of rusting and the metal will become dull coloured over time but the plastic should not change appearance as long as it’s not in direct sunlight and the functionality won’t be affected at all provided they follow our regular care and maintenance instructions.